The Customer

Members of the Federation have been thoroughly vetted and their customers may be assured that they are totally dedicated to ensuring complete satisfaction with every installation carried out.

Federation members follow a code of installation practice that requires installations to be carried out with the minimum of disturbance, and in compliance with the Federation's standard of excellence.

Each member has demonstrated sound business management, financial stability and a commitment to maintain those standards required by the Federation.Member companies are indeed the elite within the industry and they have at their disposal at all times our complete range of services to be offered to all customers.The Plastics Window Federation is the only organisation to offer a comprehensive examination of the ability of members' sales staff to answer the wide range of questions posed by potential customers.

The Federation has its own watchdog, which is a council of independent people drawn from the professions and industry.

The council continually reviews all aspects of the Federation's objectives and mode of operation, with the aim of promoting the best interests of the industry and of making sure that members' customers are completely satisfied.

Deposit Indemnity Scheme

All customers of member companies can rest assured that the Federation's Deposit Indemnity Scheme protects them against the loss of any deposit they pay in accordance with the terms and conditions prevailing in the Group Policy of Insurance.

Under the Deposit Indemnity Scheme, in the unlikely event that the member is unable to complete the work due to ceasing to trade, the Federation ensures that the outstanding work is completed to the original specification or as near as possible, at no additional cost.

In contrast to exclusions by other organisations, the Federation does not bar a claim by a customer should a company enter into voluntary liquidation or liquidation for the purpose of reconstruction or amalgamation.

From 1st April 2002 the purchaser of replacement windows and doors will be further protected as all such installations will fall under building regulation control.

FENSA

All products offered by PWF members will conform to the new regulations, reducing U values and therefore Carbon dioxide emissions.

Each Installation will be certificated by FENSA, an organisation set up to regulate its members and to ensure that the public are protected as a result of this change.

All customers of PWF members can be assured that from order date through installation and thereafter they will be afforded total security within the terms of insurance offered by the Federation via its members including deposit protection as well as installation.